FAQs

DELIVERY

Q. What are my delivery options and how much does it cost?
A. We can send your order either via courier to your door or to your closest Pargo pick-up point. Standard delivery for orders regardless of value are R 99 nationwide through courier to door or we can send to your closest Pargo pick-up point for R 89. Both these options are available at check-out. 

The above excludes electric ride on vehicles & kid’s car beds, which are charged per dimensions and weight. The courier cost will be indicated at check-out. 

Q. Where do you deliver to?
A. We deliver anywhere throughout South Africa. We do not do any international shipments at this stage.

Q. When will my order be delivered?
A. Your order will be dispatched and delivered between 2 – 7 business days. In exceptional cases, where we are unable to commit to this time frame, we will advise via email immediately upon order confirmation.

The above excludes personalised items which need 2-3 days longer for design and print, please allow the standard 2-7 business day lead time for dispatch and delivery. Please contact us via email at hello@ohmygiftsonline.co.za on business day 8 of placing your order, if you have not received your parcel so that we can investigate and advise.

Q. Can I change my delivery address after I have ordered?
A. If courier has not been scheduled for your order, please contact us immediately to effect the changes. But if you have already received yor waybill details, it will not be possible to change your delivery address.

Q. What happens if a product is missing from my shipment/delivery? Or I receive the wrong items?
A. Please kindly notify us via email at hello@ohmygiftsonline.co.za immediately (no longer than 3 business days) and we will investigate and revert accordingly.

Q. Can I reschedule my delivery?
A. You can reschedule delivery if no courier arrangements have been made. Unfortunately, once the courier has collected your parcel, this is not possible.

Q. Can I choose a specific time or day for my delivery?
A. Please email us at hello@ohmygiftsonline.co.za to see how best we can accommodate your request. Unfortunately, however we cannot guarantee anything as it is up to the discretion of the courier company as to when they will deliver.

Q. I have a delivery question not listed here, can you help?
A. Yes absolutely. Please kindly send us a mail to hello@ohmygiftsonline.co.za and we will revert back as soon as possible.

RETURNS
Q. Can I return my product?
A. You may only return your product if it falls within the scope of our Returns Policy.

Please email us your request to hello@ohmygiftsonline.co.za and follow the terms and guidelines set forth in the Returns Policy.

Additional Info:
• Returns on all orders may only be logged by the OMG! account holder who purchased the product.
• You will receive updates on the status of your return via email.

Q. Can I exchange or replace a product?
A. Yes, we offer exchanges in line with our Returns Policy. We offer replacements for the following:
• The product is defective or damaged
• The product is not what you ordered

Q. Will I be charged to return a product?
A. If the return is due to a valid reason as described in the Returns Policy, then OMG! will carry the costs to return said product to us. However, should we find that your return does not fall within the scope of our Returns Policy, you will be liable for any courier costs incurred.

Q. I discarded the product packaging. Can I still return my product?
A. Items can only be returned if they are in the original product packaging with all seals intact, including labels and stickers.

Please refer to our Returns Policy for more information.

Please kindly note that we cannot refund an order based on buyer's remorse or change of mind. Cancellation of orders will be at the discretion of OMG! and may be subject to processing fees incurred.

Q. I have a returns question not listed here, can you help?
A. Yes absolutely. Please kindly send us a mail to hello@ohmygiftsonline.co.za and we will revert back as soon as possible.

ORDER ISSUES
Q. How do I cancel an order?
A. If your order has already been processed, we unfortunately cannot cancel your order. If your order is still in the processing stages, we can cancel your order but processing fees incurred will be levied and subtracted from your refund total.

Q. Why have you cancelled my order?
A. Most often, order cancellations result from our supplier running short on stock unexpectedly. While we make every effort to make sure our stock information is accurate when you place an order, occasionally this can happen.

If we've had to cancel your order, we will inform you via email and make payment arrangements to the value of your order as soon as possible.

Q. Can I make a changes to my order after I've placed it?
A. It is only possible to add items to your order should no courier collection arrangements already have taken place. Please contact us immediately via email at hello@ohmygiftsonline.co.za once you realise you would like to add items to your order and we will try our best to accommodate your request. We cannot add any items to your order if courier pick-up arrangements have already been made. It is also not possible to remove items from an order once you’ve received your payment confirmation email.

Q. I have an orders question not listed here, can you help?
A. Yes absolutely. Please kindly send us a mail to hello@ohmygiftsonline.co.za and we will revert back as soon as possible.

PRODUCT & STOCK
Q. Can you help me find an item?
A. If you know the category where your product is most likely to be stocked, you can browse our range using our 'Shop by Category' menu on the www.ohmygiftsonline.co.za Homepage.

Alternatively, type the name of your product into our search bar found at the top of every www.ohmygiftsonline.co.za page.

Q. Can you give me more information about a product?
A. We provide all the available product information that we have from our suppliers on every product page. You can also email us at hello@ohmygiftsonline.co.za

Q. When will the item I want be in stock?
A. All out of stock items will be replenished as soon as more stock is available to us. You can check back on the product page to see if the item you have your eye on is available again. We don't currently have an automated alert system to let you know when an item is due back in stock.

Q. I have a product/ stock question not listed here, can you help?
A. Yes absolutely. Please kindly send us a mail to hello@ohmygiftsonline.co.za and we will revert back as soon as possible.

PAYMENTS & COUPONS
Q. How can I pay for my order?
A. We provide the following payment options:
• Online Card and Online EFT payments through the safe and secure Peach Payments gateway
• Card payment through Yoco & Ozow
• Buy Now, Pay Now & Buy Now, Pay Later options through Payflex as well as MobiCred

Q. Why can I not pay with cash on delivery (COD)?
A. The couriers do not accept cash on our behalf and hence we unfortunately do not offer this service at the moment.

Q. Why isn't my coupon code working?
A. Coupons have specific terms and conditions regulating when and how they may be used, such as minimum spend, qualifying product purchases and the expiry date.
These should have been issued to you along with your code. Please make sure that you meet all these requirements when trying to redeem your coupon code in the Promo Code box at checkout.

Should you still not come right, please kindly email us at hello@ohmygiftsonline.co.za

Q. I have a payment or coupon code question not listed here, can you help?
A. Yes absolutely. Please kindly send us a mail to hello@ohmygiftsonline.co.za and we will revert back as soon as possible.